FIG. PPolicy · Returns · No-bullshit promise
Returns.
If we screw up — reprint or refund, no negotiation. If you change your mind on a catalog item within 7 days, send it back unopened. Custom prints are by nature non-refundable once started.
§ 01
Catalog items
Returnable for a full refund within 7 days of delivery if unopened, undamaged, and in the original packaging. Buyer pays return shipping unless the item is faulty.
§ 02
Custom prints
Custom orders are non-refundable once printing has started. However: if your custom item arrives damaged or doesn’t match the agreed spec, we reprint or refund — no questions asked.
§ 03
Damaged in transit
Email us within 48 hours of delivery with photos of the packaging + item. We’ll cover return postage and reprint or refund.
§ 04
How to start a return
Email hello@thingit.storewith your order number (TI-NNNN). We’ll send you the return address and process the refund within 5 working days of receiving the item.